Frequently Asked Questions
How do I order?
What is camera-ready artwork?
What is color-separated artwork?
Can you fix my art if it is not camera-ready or color-separated?
Do you charge sales and use tax?
Who pays for shipping and handling?
What kind of payment do you accept?
Do you have flexible payment terms?
How long does it take to get an order?
How do I order?
You can call us at (417) 881-8248 Monday through Friday from
8 AM - 6 PM CST. We will confirm your order and payment information by
telephone. Once we receive all the necessary information, we will fax the order
to you for your signature. You may fax or mail back the order to us. The order
will be processed once we receive your signed copy of the order form.
back to top
What is camera-ready artwork?
Camera-ready artwork is a quality black and white piece of artwork that printers
require to reproduce a custom trademark, design, or special type. This means
that the art must be clean, sharp, and on quality glossy paper.
back to top
What is color-separated artwork?
Color-separated artwork refers to a design that is being printed in more
than one color. Color-separated means that for each color to be printed, there
is a separate piece of art for each color. The artwork must include registration
marks so that the colors will align properly when printed on.
back to top
Can you fix my art if it is not camera-ready or color-separated?
If your artwork is simple and will not require hours of time, or it is
straight type, we will make it camera-ready at no extra charge. If your artwork
is complex and will require hours of time, we will need to send it to Kaeser
and Blair’s
Art Department, which will incur a charge. They will prepare most logos
from your copy for a flat charge of $30 per logo net for one color or $45
per logo net for 2-color artwork. Complex artwork is subject to a quote.
In any case, we will let you know what will be required up-front. Upon completion
of the artwork, a paper proof will be faxed or mailed to you to ensure
that the artwork meets your specifications. Upon your approval of the proof,
the order will be sent to the factory for production.
back to top
How should I send my artwork?
You can e-mail your artwork to us or you can
place it on disk or on clean, white, glossy paper. If you choose to mail
your artwork, please call for the mailing address.
back to top
Do you charge sales and use tax?
Yes. As an authorized dealer for Kaeser and Blair, Inc., we have to charge
state sales/use tax if your business is not tax-exempt because Kaeser and
Blair is registered in all 44 states that have sales tax on tangible personal
property. K&B will remit these taxes to your state tax authority in a
timely manner. However, if you are tax-exempt, we will not charge tax when
we receive a copy of your tax-exemption certificate.
back to top
How do you handle shipping and handling?
All orders or shipped FOB factory which means that the customer pays for
shipping. Orders are usually shipped UPS. Large heavy orders can be shipped
by motor truck. When you prepay your order, we will give you a shipping
estimate. You will be invoiced for any extra amount by Kaeser and Blair
Inc.
back to top
What kind of payment do you accept?
We accept VISA, Mastercard, American Express, Discover, check, or money order. Checks
or money orders should be made payable to Kaeser and Blair, Inc. Other
credit methods are available to you. See our flexible payment terms.
back to top
Do you have flexible payment terms?
- There are three types of orders:
- Prepaid orders
- Credit opener/invoice orders
- Open account order
With prepaid orders, we accept the entire price of the order by check, money,
or credit card at the time the order is taken. With credit opener/invoice
orders, we accept a 50% deposit on the total order, payable to Kaeser and
Blair, Inc. The order is shipped to you, and then you will be invoiced for
the balance due. Invoices are due in 30 days. This allows you to establish
credit without having to fill out any credit information. Open account orders
are for those who have established credit with K&B. All invoices are
due in 30 days. If paid within 10 days, you will be eligible for a 1% discount.
Open accounts can be established by organizations that have a creditworthy
rating in Dun and Bradstreet or InfoUSA. If your organization is not rated
in either, you will be asked to furnish trade or credit references.
back to top
How long does it take to get an order?
The biggest mistake companies make is to wait to late when ordering promotional
products. Suppliers have different shipping schedules, usually advertising
10 working days turn around from time of order receipt. The cheapest shipping
is UPS Ground which takes 5 to 7 working day. Throw in a few days for the
order processing, and you are close to 4 weeks. The BEST rule of thumb is
to allow yourself 4 to 6 weeks from the time the order is placed until delivery
to your door. Orders can be expedited, so if you need an order quickly do
not delay, call us immediately.
back to top
